PAYMENT

We accept Visa, Mastercard or EFT, all credit cards will incur a 1.9% non-refundable surcharge of total payments – We do not accept cash.

RATES: All rates are inclusive of GST and are quoted in Australian Dollars and quoted as per room, per night. Rates may also vary without notice due to the imposition of government charges, taxes or levies, guest’s will be notified where possible. By accepting these rates, you agree to abide by the terms and conditions of the Byron Lakeside Holiday Apartments.

PRE-AUTHORISATION:  A $300 pre-authorisation will be taken for security purposes, using the credit card charged for the booking.  If for any reason this is not accepted, we will require additional credit card details upon check in. If there is no credit card available, a minimum $500 cash bond will be held for the duration of the stay.

GUARANTEE POLICY: At the time of booking, we require one night deposit to secure the booking with the balance being charged 7 days prior to the day of arrival.  Please see variation below for peak period and group bookings.  

PEAK PERIOD/GROUP BOOKINGS: At the time of booking, we will require a 50% deposit of the total booking and the balance paid 30 days prior to arrival. Peak period and group bookings include but are not limited to; December 24th – January 30th, Easter, Long weekends and any special event periods (Splendour in the Grass, Blues Festival).

CANCELLATIONS

All booking cancellations will incur a $50 administration fee, credit card surcharges are non-refundable.  Amendments to bookings made within 30 days prior to arrival may incur a $50 administration fee.

30 DAYS: All cancellations between 30 days and 7 days from the date of arrival will forfeit the deposit, the full balance will be forfeited if the booking is cancelled within 7 days prior to arrival. 

PEAK PERIOD/GROUP CANCELLATIONS:   Any cancellations between 60 days and 30 days will forfeit the deposit. If the booking is cancelled within 30 days the total payment will be forfeited.

We strongly recommend travel insurance is taken by our guests for all stays.

NATURAL DISASTER, STATE OF EMERGENCY DECLARATIONS & COVID-19

If you are directly impacted by a Natural Disaster, State of Emergency or Covid-19 in way of travel restrictions and/or government advice; booking cancellations made between 30 days and 48-hours prior to arrival will be given a 12-Month travel credit to use at the property, a $50 administration fee will be charged.  If cancellation is within 48-hours the deposit will also be forfeited.

Proof that you have been impacted directly by travel restrictions will be required for this policy to take effect, otherwise standard cancellation policy will apply.  

We strongly recommend travel insurance is taken by our guests for all stays.

For the most up-to-date information related to COVID-19 in our state, please visit the New South Wales Government Website and feel free to contact us on (02) 6680 9244 or email us at info@byronlakeside.com

INDEMNITY

Guest’s actions, conduct and safety are the responsibility of the guests. The agent/owners of this property do not condone; unsafe, irresponsible or illegal actions/behaviour on or off the premises during your stay or at any other time. A condition of entering our complex means that all guests understand and agree to indemnify the agent/owners against any responsibility or actions (legal or other), due to any action, incident, loss or injury whilst within or outside of these premises including, but are not limited to; the grounds, facilities, structures, during a stay or at any other time.

Byron Lakeside Holiday Apartments strive to ensure that all content on all booking sites including website and promotional material is accurate, however errors and omissions can occur from time to time. Byron Lakeside Holiday Apartments disclaims any warranty of any kind, whether expressed or implied and shall not be liable for any loss or damage arising out of the use of (or inability to use) of this website, its contents or any other booking sites. Byron Lakeside Holiday Apartments cannot be held responsible for any damage, injury, loss of property or any other financial loss for any bookings or hire of equipment if a booking/hire has been made on the customers behalf. 

TERMS & CONDITIONS POLICY

Management of Byron Lakeside Holiday Apartments reserve the right to change and amend these terms and conditions from time to time to ensure they are up-to-date with current industry standards and laws and will supersede any previous terms and conditions when amended. All efforts will be made to ensure that the client is notified as soon as possible of any necessary changes to these terms and conditions prior to arrival.  Should a client refuse to accept any changes or updates of the terms and conditions they must immediately contact management within 48-hours of receipt of the updated terms and conditions. In the event the terms & conditions have been amended and sent to the client within 30 days prior to arrival date the original terms and conditions will apply. 

  ADDITIONAL INFORMATION

At Byron Lakeside Holiday Apartments we really want you to relax, sit back and enjoy your stay.  It’s in everyone’s best interest to ensure that all guests are following some general guidelines and are aware of all necessary house rules, by-laws and other general guidelines so everyone can get the best out of their stay.

The facilities are available for all to use, however due to the nature of the complex not all residents are on holiday’s so a shared level of respect and understanding is required to maintain harmony.

Please also be sure to read our terms & conditions carefully and contact us at your earliest convenience should you have any further queries

ARRIVALS & DEPARTURES

Check in: From 2:00pm

We are contactless check in/out and will provide check in details prior to arrival.

Our office hours are as guides only.  Generally, our office will be contactable between 9.00am – 3.00pm Monday – Saturday (Sunday – Closed)

Prior to check in we will send you information on how to check in and the Apartment number that you are staying in, to the mobile number provided when making the booking.  If your details have changed since making the reservation, please advise us as soon as possible to avoid any issues upon check in.  It is always a good idea to notify us of an estimated time of arrival so that we can ensure a smooth check in. Management will always try to accommodate check in/out requests however, they will be subject to availability and additional fees may apply.

Check out by 10.00am

When you are checking out, please ensure to take all your belongings, switch of lights, air-conditioner and turn off any taps then drop your keys in our lock box at reception.  Apartments that have been left in an unacceptable state will incur additional cleaning charges.

Late checkouts: Can be pre-arranged prior however will incur additional fees and charges.  Late checkouts that have not been pre-arranged will incur a cost of $50 per hour

Luggage: If you require us to hold your luggage after check-out, please notify us prior so that we can make necessary arrangements.

WIFI

WIFI is complimentary for guests which is available in common areas around the complex.  We advertise this as it can be difficult to access in some Apartments due to fire walls interrupting the signal at times. It is a basic service but will get you onto social media etc. during your stay.

PARKING

Every Apartment has either a carport (1 brm) or lock up garage (2,3 brm) for your vehicle. All cars are to be parked using the parking spaces provided. Additional Parking is available for visitor’s (maximum 2-hours) within the complex, free parking is located on Old Bangalow Road in front of the complex. Please do not park on grassed or common areas as your car may be towed at your own expense and additional charges may be incurred for damage to grass areas.

HOUSEKEEPING

Housekeeping: Our Apartments are fully self-contained with linen and bath towels provided. Stays over 7-days will receive a complimentary service during the stay. On departure as a minimum request, we ask that all used towels are put into the bathrooms, dishes cleaned and where possible put away, rubbish neatly placed and excess rubbish removed into bins around the complex.

Excessive cleaning: Any excessive cleaning required will incur a minimum cleaning fee of $200

No Smoking: For the comfort of all of our guests our Apartments are NON-SMOKING.  Any property found to have evidence of smoking will incur a minimum excess cleaning charge of $300

Pets: are not permitted in the Apartments, additional cleaning charges will apply 

Moving Furniture: Please refrain from moving furniture around the Apartment as it may cause damage and will require additional cleaning time. Apartments that have had furniture moved around will incur an additional cleaning fee and will be charged for any damage that may have occurred.

Lost, stolen property – including items left behind: Please be sure to check that you have not left behind any items.  If anything is left behind, we will make every effort to have these items returned to you in a timely manner, however all charges will be the responsibility of the owner of the item. Byron Lakeside Holiday Apartments will take no responsibility for damage or loss of item/s in transit. Byron Lakeside Holiday Apartments will take no responsibility for guest’s lost or stolen property at any time.

VISITORS AND GUESTS

Guests are welcome to visit but must be respectful of all residents and guests in the complex.  It is always a good idea to notify management prior if you wish to have guests. Your guests are solely your responsibility and any issue including noise, disturbances, damage or injury to a person will be the responsibility of the paying guest. Management can refuse or ask any guest to leave that is not a paying guest or registered to stay at the property at any time, additional charges may also be incurred.  Visitor parking within the complex is for a maximum of 2-hours.

Number of guests – 1-bedroom apartment = 2, 2-bedroom apartment = 4, 3-Bedroom apartment = 6.  Any extra guests MUST be pre-arranged and will be charged at a minimum of $50 per night.  Non-registered guests in an Apartment will be charged at $150.00 per person per night and may also result in guests’ eviction without refund. While guests and invitees are here, they are expected to behave in a manner which is conducive to the safety, comfort and convenience of other guests/residents within the complex.

POOL & BBQ

Pool: Pool hours are 8.00am – 8.00pm (amended Winter hours apply)

Children must be strictly supervised at all times and all pool rules must be adhered to including no glass around pool. Please always be mindful of other guests and behave in a safe and responsible manner. Please do not enter the pool area outside of pool hours, disrupt guests or become a nuisance. Non-compliance will result in additional charges of $100 per person and may result in eviction without refund.

BBQ: BBQ hours are 8.00am – 10.00pm (must be vacated and cleaned by 10.00pm)

Please be mindful of other guests, turn off gas supply and clean up after use.  Any unnecessary mess or excessive rubbish or cleaning required will incur an additional cleaning fee of a minimum of $100

Non-paying guests or invitees are not permitted to use the pool and BBQ area at any time unless approval has been sought prior, all guests must vacate the BBQ area by 10.00pm including cleaning. (strictly)

HIRE AND TOURS

Byron Lakeside Holiday Apartments will not be held responsible for any damage, injury or loss of property or for any financial loss if a booking or hire of equipment has been made on the customers behalf.

Hire and charges (guidelines):

Beach towels and additional bath towels – $5

Extra amenities & Toiletries – $5 per Bedroom

Porta cots $25 and rollout beds, minimum $50 per night (where available, surcharges apply during peak periods)

Additional Service – 1 Bedroom – $55, 2 Bedroom – $65, 3 Bedroom – $75

LOST, STOLEN OR DAMAGED PROPERTY

Lost or Damaged Keys: Lost or Damaged Keys will incur a replacement fee of $50 per set. In the case a callout is required to allow access to an Apartment for any reason including late check-ins that have not been pre-arranged will incur a minimum of $50 callout fee per occasion.

Lost or Stolen Property: The owners and managers of this complex do not accept responsibility for personal belongings

Damaged Property:  If damage to property has occurred in the duration of your stay the guest will be charged the cost of the repair plus 10% including any additional costs incurred by the manager to replace or repair a damaged item. In the case damage was a deliberate act or there is refusal to pay, or denial of damaged property police will be enlisted.

NOISE AND DISTURBANCE

Noise: Please be mindful of other guests within the complex and keep noise to a minimum, quiet time is 10.00pm – 8.00am.  From 10.00pm, refrain from using balconies or verandas as noise travels. If you are experiencing excessive noise from surrounding properties, please call Noisy Neighbours on (02) 6626 6888 or for more serious issues call Byron Police on (02) 6685 9499

Complaints & Disturbances: We have a strict no-party policy.  Should you receive a complaint of disturbance then you may incur a loss of bond, be evicted and/or be evicted without refund. A $100 callout fee will be charged per callout if the manager must attend your property for noise complaints, additional charges will be incurred if complaints have been made.

MAINTENANCE AND SECURITY

Maintenance, security and housekeeping staff may need access to all Apartments without prior notice if deemed necessary by Management. Please let us know if any maintenance is required whilst you are staying with us and remember ‘it’s too late to fix it for you when you’re gone’.

EMERGENCY AND EVACUATION

All Apartments are fitted with smoke alarms, fire blankets and fire extinguishers are compliance tested regularly.

In case of Emergency always CALL 000, for evacuation immediately exit Apartment and evacuate in accordance with the evacuation diagram located on the inside of the front door.

The ASSEMBLY AREA is located at the front of the complex on Old Bangalow Road.

All other necessary emergency information can be found on page 1 of your in-house compendium.