Payment: We accept Visa, Mastercard or EFT, all credit cards will incur a 2.1% (inc. GST) non-refundable surcharge of total payments – We do not accept cash.

Rates: All rates are inclusive of GST and are quoted in Australian Dollars and quoted as per room, per night. Rates may also vary without notice due to the imposition of government charges, taxes or levie’s, guest’s will be notified where possible. By accepting these rates, you agree to abide by the terms and conditions of the Byron Lakeside Holiday Apartments.

Pre-authorisation:  A minimum $350 pre-authorisation will be taken for security purposes, using the credit card charged for the booking or provided for check in.  If for any reason this is not accepted, we will require additional credit card details upon check in. If there is no credit card available, a minimum $500 cash bond will be held for the duration of the stay.

Guarantee Policy: This is dependent on the booking policy, for Non-Refundable bookings payment will be taken at any time, for our Balanced Rate and Flexible policy the balance will be charged prior to the cessation of the free cancellation period, where a deposit is required, this will be taken immediately after the booking has been made.  All other payments will be processed as per booking policy. 

Group Bookings (2+Apartments): A non-refundable 50% deposit to be taken at time of booking with the non-refundable balance charged 7 days prior to arrival

Cancellations: All booking cancellations refunds are dependent on the booking policy. All cancellations will the incur a $50 administration fee, credit card surcharges are non-refundable and amendments to bookings made within 30 days prior to arrival will incur a $50 administration fee.

Grace Period: We will allow a 24-hour grace period from the time of booking unless otherwise stated in writing. The grace period does not include bookings that are within the free cancellation period unless advised in writing by management.

When booking Direct we recommend upgrading to our Refund Protect program for peace of mind, if you require a custom booking policy, we are also more than happy to work with you to find an option that works best for you!