TERMS AND CONDITIONS
Byron Lakeside’s Terms and Conditions:
By proceeding with your booking, you have accepted all the terms and conditions & agree to abide by all house rules and building by-laws for the duration of your stay. A breach of the terms and conditions, by-laws and any associated rules, regulations or guidelines of Byron Lakeside Holiday Apartments may result in additional charges and/or eviction without refund.
Payment: We accept Visa, Mastercard or EFT, all credit cards will incur a 1.9% non-refundable surcharge of total payments – We do not accept cash.
Rates: All rates are inclusive of GST and are quoted in Australian Dollars and quoted as per room, per night. Rates may also vary without notice due to the imposition of government charges, taxes or levie’s, guest’s will be notified where possible. By accepting these rates, you agree to abide by the terms and conditions of the Byron Lakeside Holiday Apartments.
Pre-authorisation: A $300 pre-authorisation will be taken for security purposes, using the credit card charged for the booking. If for any reason this is not accepted, we will require additional credit card details upon check in. If there is no credit card available, a minimum $500 cash bond will be held for the duration of the stay.
Guarantee Policy: At the time of booking, we require one night deposit to secure the booking with the balance being charged 24 hours from arrival. Please see variation below for peak period and group bookings.
Peak Period, Group & Long Stay Bookings: All payments are non-refundable, at the time of booking we will require the first night as deposit, 30 days from the day of arrival we will require 50% of the total booking with the balance paid 7 days prior to arrival.
Please note:
*Peak period bookings include but are not limited to; December 24th – January 30th, Easter, Long weekends and any special event periods (Splendour in the Grass, Blues Festival)
*Group Bookings include but are not limited to bookings with 2 or more Apartments.
*Long Stay bookings include but are not limited to bookings of 2 or more continuous weeks.
Cancellations: All booking cancellations incur a $50 administration fee, credit card surcharges are non-refundable and amendments to bookings made within 30 days prior to arrival may incur a $50 administration fee.
7 Days: All cancellations between 7 days from the date of arrival will forfeit the deposit, the full balance will be forfeited if the booking is cancelled within 24 hours prior to arrival or the booking is a no show.
Peak Period, Group & Long Stay Bookings: Any cancellations from the within 30 days prior to arrival will forfeit the deposit and within 7 days will forfeit the total payment.
Grace Period: We will allow a 24-hour grace period from the time of booking unless otherwise stated in writing. The grace period does not include bookings that are within 7 days of any bookings.
We strongly recommend travel insurance is taken by our guests for all stays.
Natural Disaster, State of Emergency Declarations, Covid 19:
If you are directly impacted by a Natural Disaster, State of Emergency or Covid-19 in way of travel restrictions and/or government advice; booking cancellations made between 7 days and 24-hours prior to arrival will be offered a 12-Month travel credit of the full amount charged to be used at the property, a $50 administration fee will be charged. Should the guest not accept the offer of a 12-Month travel credit of the full amount the deposit will be forfeited. If cancellation is within 24-hours the total payment will be forfeited.
Peak Period, Group & Long Stay Bookings: Booking cancellations made between 30 days and 7 days prior to arrival will be offered a 12-Month travel credit of the full amount charged to use at the property, a $50 administration fee will be charged. Should the guest not accept the offer of a 12-Month travel credit the deposit will be forfeited. If cancellation is within 7 days the total payment will be forfeited.
*Proof that you have been impacted directly by travel restrictions will be required for this policy to take effect, otherwise standard cancellation policy will apply.
We strongly recommend travel insurance is taken by our guests for all stays.
For the most up-to-date information related to COVID-19 in our state, please visit the New South Wales Government Website and feel free to contact us on (02) 6680 9244 or email us at info@byronlakeside.com