TERMS AND CONDITIONS
By proceeding with your booking, you have accepted all the terms and conditions & agree to abide by all house rules and building by-laws for the duration of your stay. A breach of the terms and conditions, by-laws and any associated rules, regulations or guidelines of Byron Lakeside Holiday Apartments may result in additional charges and/or eviction without refund.
PAYMENT
We accept Visa, Mastercard or EFT,
all credit cards will incur a 1.9% non-refundable surcharge of
total payments – We do not accept cash.
RATES: All
rates are inclusive of GST and are quoted in Australian Dollars and quoted as
per room, per night. Rates may also vary without notice due to the imposition
of government charges, taxes or levies, guest’s will be notified where
possible. By accepting these rates, you agree to abide by the terms and
conditions of the Byron Lakeside Holiday Apartments.
PRE-AUTHORISATION: A $300
pre-authorisation will be taken for security purposes, using the credit
card charged for the booking. If for any reason this is not
accepted, we will require additional credit card details upon check in. If
there is no credit card available, a minimum $500 cash bond will be held
for the duration of the stay.
GUARANTEE POLICY: At
the time of booking, we require one night deposit to secure
the booking with the balance being charged 7 days prior to the day of
arrival. Please see variation below for peak period and group
bookings.
PEAK PERIOD/GROUP BOOKINGS: At
the time of booking, we will require a 50% deposit of the total booking
and the balance paid 30 days prior to arrival. Peak period
and group bookings include but are not limited to; December 24th – January
30th, Easter, Long weekends and any special event periods (Splendour in
the Grass, Blues Festival).
CANCELLATIONS
All booking cancellations will incur
a $50 administration fee, credit card surcharges are
non-refundable. Amendments to bookings made within 30 days prior to
arrival may incur a $50 administration fee.
30 DAYS: All
cancellations between 30 days and 7 days from the date of arrival will
forfeit the deposit, the full balance will be forfeited if the booking is
cancelled within 7 days prior to arrival.
PEAK PERIOD/GROUP CANCELLATIONS:
Any cancellations between 60 days and 30 days will forfeit the
deposit. If the booking is cancelled within 30 days the total payment will be
forfeited.
We strongly recommend travel
insurance is taken by our guests for all stays.
NATURAL DISASTER, STATE OF EMERGENCY DECLARATIONS & COVID-19
If you are directly impacted by a
Natural Disaster, State of Emergency or Covid-19 in way of travel restrictions
and/or government advice; booking cancellations made between 30 days
and 48-hours prior to arrival will be given a 12-Month travel
credit to use at the property, a $50 administration fee will be
charged. If cancellation is within 48-hours the deposit will also
be forfeited.
Proof that you have been impacted
directly by travel restrictions will be required for this policy to take
effect, otherwise standard cancellation policy will apply.
We strongly recommend travel
insurance is taken by our guests for all stays.
For the most up-to-date information
related to COVID-19 in our state, please visit the New South Wales Government
Website and feel free to contact us on (02) 6680 9244 or email us at info@byronlakeside.com
INDEMNITY
Guest’s actions, conduct and safety
are the responsibility of the guests. The agent/owners of this property do not
condone; unsafe, irresponsible or illegal actions/behaviour on or off the
premises during your stay or at any other time. A condition of entering our
complex means that all guests understand and agree to indemnify the
agent/owners against any responsibility or actions (legal or other), due to any
action, incident, loss or injury whilst within or outside of these premises
including, but are not limited to; the grounds, facilities, structures, during
a stay or at any other time.
Byron Lakeside Holiday Apartments
strive to ensure that all content on all booking sites including website and
promotional material is accurate, however errors and omissions can occur from
time to time. Byron Lakeside Holiday Apartments disclaims any warranty of any
kind, whether expressed or implied and shall not be liable for any loss or damage
arising out of the use of (or inability to use) of this website, its contents
or any other booking sites. Byron Lakeside Holiday Apartments cannot be held
responsible for any damage, injury, loss of property or any other financial
loss for any bookings or hire of equipment if a booking/hire has been made on
the customers behalf.
TERMS & CONDITIONS POLICY
Management of Byron Lakeside Holiday
Apartments reserve the right to change and amend these terms and conditions
from time to time to ensure they are up-to-date with current industry standards
and laws and will supersede any previous terms and conditions when amended. All
efforts will be made to ensure that the client is notified as soon as possible
of any necessary changes to these terms and conditions prior to arrival.
Should a client refuse to accept any changes or updates of the terms and conditions
they must immediately contact management within 48-hours of receipt of the
updated terms and conditions. In the event the terms & conditions have been
amended and sent to the client within 30 days prior to arrival date the
original terms and conditions will apply.
ADDITIONAL INFORMATION
At Byron Lakeside Holiday Apartments
we really want you to relax, sit back and enjoy your stay. It’s in
everyone’s best interest to ensure that all guests are following some general
guidelines and are aware of all necessary house rules, by-laws and other
general guidelines so everyone can get the best out of their stay.
The facilities are available for all
to use, however due to the nature of the complex not all residents are on
holiday’s so a shared level of respect and understanding is required to
maintain harmony.
Please also be sure to read our terms
& conditions carefully and contact us at your earliest convenience should
you have any further queries
ARRIVALS & DEPARTURES
Check in: From 2:00pm
We are contactless check in/out and
will provide check in details prior to arrival.
Our office hours are as guides
only. Generally, our office will be contactable between 9.00am – 3.00pm Monday
– Saturday (Sunday – Closed)
Prior to check in we will send you
information on how to check in and the Apartment number that you are staying in,
to the mobile number provided when making the booking. If your details
have changed since making the reservation, please advise us as soon as possible
to avoid any issues upon check in. It is always a good idea to notify us
of an estimated time of arrival so that we can ensure a smooth check in.
Management will always try to accommodate check in/out requests however, they
will be subject to availability and additional fees may apply.
Check out by 10.00am
When you are checking out, please
ensure to take all your belongings, switch of lights, air-conditioner and turn
off any taps then drop your keys in our lock box at reception. Apartments that have been left in an
unacceptable state will incur additional cleaning charges.
Late checkouts: Can
be pre-arranged prior however will incur additional fees and charges.
Late checkouts that have not been pre-arranged will incur a cost of $50 per
hour
Luggage: If
you require us to hold your luggage after check-out, please notify us prior so
that we can make necessary arrangements.
WIFI
WIFI is complimentary for guests
which is available in common areas around the complex. We advertise this
as it can be difficult to access in some Apartments due to fire walls
interrupting the signal at times. It is a basic service but will get you onto
social media etc. during your stay.
PARKING
Every Apartment has either a carport
(1 brm) or lock up garage (2,3 brm) for your vehicle. All cars are to be parked
using the parking spaces provided. Additional Parking is available for
visitor’s (maximum 2-hours) within the complex, free parking is located on Old
Bangalow Road in front of the complex. Please do not park on grassed or common
areas as your car may be towed at your own expense and additional charges may
be incurred for damage to grass areas.
HOUSEKEEPING
Housekeeping: Our
Apartments are fully self-contained with linen and bath towels provided. Stays
over 7-days will receive a complimentary service during the stay. On departure
as a minimum request, we ask that all used towels are put into the bathrooms,
dishes cleaned and where possible put away, rubbish neatly placed and excess
rubbish removed into bins around the complex.
Excessive cleaning: Any
excessive cleaning required will incur a minimum cleaning fee of $200
No Smoking: For
the comfort of all of our guests our Apartments are NON-SMOKING. Any
property found to have evidence of smoking will incur a minimum excess cleaning
charge of $300
Pets: are
not permitted in the Apartments, additional cleaning charges will apply
Moving Furniture: Please
refrain from moving furniture around the Apartment as it may cause damage and
will require additional cleaning time. Apartments that have had furniture moved
around will incur an additional cleaning fee and will be charged for any damage
that may have occurred.
Lost, stolen property – including
items left behind: Please be sure to check that you have
not left behind any items. If anything is left behind, we will make every
effort to have these items returned to you in a timely manner, however all
charges will be the responsibility of the owner of the item. Byron Lakeside
Holiday Apartments will take no responsibility for damage or loss of item/s in
transit. Byron Lakeside Holiday Apartments will take no responsibility for guest’s
lost or stolen property at any time.
VISITORS AND GUESTS
Guests are
welcome to visit but must be respectful of all residents and guests in the
complex. It is always a good idea to notify management prior if you wish
to have guests. Your guests are solely your responsibility and any issue
including noise, disturbances, damage or injury to a person will be the
responsibility of the paying guest. Management can refuse or ask any guest to
leave that is not a paying guest or registered to stay at the property at any
time, additional charges may also be incurred. Visitor parking within the
complex is for a maximum of 2-hours.
Number of guests –
1-bedroom apartment = 2, 2-bedroom apartment = 4, 3-Bedroom apartment =
6. Any extra guests MUST be pre-arranged and will be charged at a minimum
of $50 per night. Non-registered guests in an Apartment will be charged
at $150.00 per person per night and may also result in guests’ eviction without
refund. While guests and invitees are here, they are expected to behave in a
manner which is conducive to the safety, comfort and convenience of other
guests/residents within the complex.
POOL & BBQ
Pool: Pool
hours are 8.00am – 8.00pm (amended Winter hours apply)
Children must be strictly supervised
at all times and all pool rules must be adhered to including no glass around
pool. Please always be mindful of other guests and behave in a safe and
responsible manner. Please do not enter the pool area outside of pool hours,
disrupt guests or become a nuisance. Non-compliance will result in additional
charges of $100 per person and may result in eviction without refund.
BBQ: BBQ
hours are 8.00am – 10.00pm (must be vacated and cleaned by 10.00pm)
Please be mindful of other guests,
turn off gas supply and clean up after use. Any unnecessary mess or
excessive rubbish or cleaning required will incur an additional cleaning fee of
a minimum of $100
Non-paying guests or invitees are
not permitted to use the pool and BBQ area at any time unless approval has been
sought prior, all guests must vacate the BBQ area by 10.00pm including cleaning.
(strictly)
HIRE AND TOURS
Byron Lakeside Holiday Apartments
will not be held responsible for any damage, injury or loss of property or for
any financial loss if a booking or hire of equipment has been made on the
customers behalf.
Hire and charges (guidelines):
Beach
towels and additional bath towels – $5
Extra
amenities & Toiletries – $5 per Bedroom
Porta
cots $25 and rollout beds, minimum $50 per night (where available, surcharges apply
during peak periods)
Additional
Service – 1 Bedroom – $55, 2 Bedroom – $65, 3 Bedroom – $75
LOST, STOLEN OR DAMAGED PROPERTY
Lost or Damaged Keys: Lost
or Damaged Keys will incur a replacement fee of $50 per set. In the case a
callout is required to allow access to an Apartment for any reason including
late check-ins that have not been pre-arranged will incur a minimum of $50
callout fee per occasion.
Lost or Stolen Property: The owners and managers of this complex do not accept responsibility for personal belongings
Damaged Property: If
damage to property has occurred in the duration of your stay the guest will be
charged the cost of the repair plus 10% including any additional costs incurred
by the manager to replace or repair a damaged item. In the case damage was a
deliberate act or there is refusal to pay, or denial of damaged property police
will be enlisted.
NOISE AND DISTURBANCE
Noise: Please
be mindful of other guests within the complex and keep noise to a minimum,
quiet time is 10.00pm – 8.00am. From 10.00pm, refrain from using
balconies or verandas as noise travels. If you are experiencing excessive noise
from surrounding properties, please call Noisy Neighbours on (02) 6626
6888 or for more serious issues call Byron Police on (02) 6685
9499
Complaints & Disturbances: We
have a strict no-party policy. Should you receive a complaint of
disturbance then you may incur a loss of bond, be evicted and/or be evicted
without refund. A $100 callout fee will be charged per callout if the manager
must attend your property for noise complaints, additional charges will be
incurred if complaints have been made.
MAINTENANCE AND SECURITY
Maintenance, security and
housekeeping staff may need access to all Apartments without prior notice if
deemed necessary by Management. Please let us know if any maintenance is
required whilst you are staying with us and remember ‘it’s too late to fix it
for you when you’re gone’.
EMERGENCY AND EVACUATION
All Apartments are fitted with smoke
alarms, fire blankets and fire extinguishers are compliance tested regularly.
In case of Emergency always
CALL 000, for evacuation immediately exit Apartment and evacuate in
accordance with the evacuation diagram located on the inside of the front door.
The ASSEMBLY AREA is
located at the front of the complex on Old Bangalow Road.
All other necessary emergency information can be found on page 1 of your in-house compendium.