All options are subject to availability. Stay-the-day requires no incoming booking; management confirms the departure time and exact total. Guaranteed very early access may require booking the previous night.

• Bag ordinary household waste that cannot go in recycling or organics, including nappies, sanitary products and soft-plastic wrappers.
• No batteries, chemicals, gas bottles, hot ashes, e-waste, furniture or building waste.

• Empty glass bottles and jars, accepted rigid plastic containers, metal cans, paper and clean cardboard.
• Put recycling in loose, never inside plastic bags. Empty containers and remove food residue.
• Flatten cardboard boxes and remove excess tape and packaging.
• No food scraps, nappies, soft plastics, crockery, drinking glasses or electrical items.
• Please do not drop bottles into bins between 10 pm and 8 am.

• Food scraps and suitable small garden clippings only. Remove packaging first.
• Food scraps must be placed in a green compostable food-scrap bag certified to AS 4736 before going in the green bin. Check the certification on the packaging; green colour alone does not mean a bag is suitable. No ordinary plastic or merely biodegradable bags.
• No cardboard boxes, paper packaging, pizza boxes, tissues, paper towels, coffee cups, nappies, plastic bags or compostable packaging. Certified AS 4736 food-scrap bags are the only bag exception.

• Use the correct bin every time. Do not overflow bins; lids must close.
• If a bin is full, use another bin of the same colour or contact management. Do not leave bags beside bins.
• No dumping rubbish, furniture, mattresses, appliances or renovation waste. Arrange lawful disposal or speak with management first.
• Reasonable removal/cleaning costs may be charged to the responsible party where permitted.
• Keep access clear and report spills, contamination or damaged bins.

Check SMS, email, spam/junk and your booking provider’s messages, including Booking.com. Your access details are sent before arrival. Check your apartment number and dates; contact management if you cannot find them.

Use the network/password in your apartment arrival message first. Re-enter the password carefully, forget and rejoin the network, restart your device and try another device. If there is a clearly identified guest router, restart using its normal power switch only if safe. Never factory-reset or unplug unidentified/shared equipment.

Check power, remote batteries and the input/source. Choose TV/DTV for free-to-air or the correct HDMI source. Check internet for streaming, use your own account and sign out before departure. Do not factory-reset the TV.

Close doors/windows, select Cool or Heat, choose a moderate temperature and allow several minutes. Check remote batteries and timers. If leaking, smelling burnt or tripping power, stop using it and contact management.

Check normal wall switches if safe and note whether one appliance or the whole apartment is affected. Keep away from wet or damaged equipment. Never remove covers or repeatedly reset a tripping breaker. Contact management; call 000 for fire or immediate danger.

Check whether both kitchen and bathroom are affected and whether several showers have just used the supply. Contact management with the details. Do not open or adjust the hot-water unit.

Check the door is fully closed, the selected cycle and normal power supply. Use only the correct detergent. Photograph any error code. Don’t force locked doors. For a leak, stop the cycle using normal controls if safe and contact management.

Check power, the door seal and whether vents are blocked. Allow cooling time after loading groceries. Report a warm fridge promptly. Do not dismantle equipment or use tools to defrost.

Stop using the affected fixture. Never flush wipes, sanitary products or paper towels. Do not use chemical drain cleaner. Contact management promptly for overflow or an active leak.

Never cover, disable or remove batteries. For smoke, fire or uncertainty, leave and call 000. For a low-battery chirp without signs of fire, contact management.